National Public Safety Telecommunicators Week | WDVM25 & DCW50

MONTGOMERY COUNTY, Md. (WDVM) — April tenth via April sixteenth is National Public Safety Telecommunicators Week, a time to have fun and thank those that reply our calls throughout an emergency and dedicate their lives to serving the general public. 

When a 9-1-1 specialist will get a name, the very first thing they do is get a great location for the one that wants assist. Next, they work out the character of the scenario. And final, however not least, they enter all of this info proper into this method to ship to a dispatcher.

Public Safety Emergency Communications Specialist, Oktobrina Nunez from an early age was curious about a legislation enforcement profession as a result of she comes from a household of law enforcement officials. But Nunez says though the 9-1-1 specialists work carefully with law enforcement officials, they don’t obtain the identical advantages.

“Just recently, we were classified as first responders as opposed to a clerical position,” mentioned Nunez. “We still don’t have pensions, so those types of things kind of don’t make you feel appreciated.”

During the pandemic, 9-1-1 communications facilities have seen a surge in psychological well being calls, and have skilled recruitment and retention points. The Director of Montgomery County 9-1-1 communications heart, Cassandra Onley started her profession 31 years in the past and says when hiring she appears to be like for somebody who’s empathetic, devoted, caring… and may keep calm in a disaster.

“It is a pleasure when we see folks that are coming to us that have that mindset and customer service that we are here to really serve the public,” mentioned Only.

Montgomery County Communications Center has a number of open positions, to use for these roles go to their web site.

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